400+ POS, Web & Mobile
Screens
400+ POS, Web & Mobile
Screens
400+ POS, Web & Mobile
Screens
400+ POS, Web & Mobile
Screens
8 - 10 months
Duration
8 - 10 months
Duration
8 - 10 months
Duration
8 - 10 months
Duration
Product, UX & UI
Role
Product, UX & UI
Role
Product, UX & UI
Role
Product, UX & UI
Role
B2B, Enterprise & Supply Chain
Tags
B2B, Enterprise & Supply Chain
Tags
B2B, Enterprise & Supply Chain
Tags
B2B, Enterprise & Supply Chain
Tags
BACK STORY
BACK STORY
BACK STORY
How it all got started?
How it all got started?
How it all got started?
How it all got started?
In the bustling heart of Lautoka, Fiji, Extra Supermarket franchise has become a beacon of modern retail, embodying convenience and efficiency. As they expanded, so did the complexity of its operations. The challenge is to supporting rapid growth and high transaction volumes with an outdated software system.
The leadership team recognized the need for a robust ERP system centered around a powerful Point of Sale (POS) solution to support their expansion and enhance operational efficiency.
In the bustling heart of Lautoka, Fiji, Extra Supermarket franchise has become a beacon of modern retail, embodying convenience and efficiency. As they expanded, so did the complexity of its operations. The challenge is to supporting rapid growth and high transaction volumes with an outdated software system.
The leadership team recognized the need for a robust ERP system centered around a powerful Point of Sale (POS) solution to support their expansion and enhance operational efficiency.
In the bustling heart of Lautoka, Fiji, Extra Supermarket franchise has become a beacon of modern retail, embodying convenience and efficiency. As they expanded, so did the complexity of its operations. The challenge is to supporting rapid growth and high transaction volumes with an outdated software system.
The leadership team recognized the need for a robust ERP system centered around a powerful Point of Sale (POS) solution to support their expansion and enhance operational efficiency.
PROBLEM SPACE & GOAL
PROBLEM SPACE & GOAL
PROBLEM SPACE & GOAL
What exactly need to be solved?
What exactly need to be solved?
What exactly need to be solved?
What exactly need to be solved?
Problem Statement: ExtraPOS’s existing systems were unable to handle increased transaction volumes and the complexities of supply chain management, leading to long customer wait times, inefficiencies, and errors in business operations.
Goal: The goal is to design and implement an integrated POS and ERP system, along with a mobile app, to streamline checkout processes, enhance operational efficiency, and improve supply chain management across all ExtraPOS locations.
Problem Statement: ExtraPOS’s existing systems were unable to handle increased transaction volumes and the complexities of supply chain management, leading to long customer wait times, inefficiencies, and errors in business operations.
Goal: The goal is to design and implement an integrated POS and ERP system, along with a mobile app, to streamline checkout processes, enhance operational efficiency, and improve supply chain management across all ExtraPOS locations.
Problem Statement: ExtraPOS’s existing systems were unable to handle increased transaction volumes and the complexities of supply chain management, leading to long customer wait times, inefficiencies, and errors in business operations.
Goal: The goal is to design and implement an integrated POS and ERP system, along with a mobile app, to streamline checkout processes, enhance operational efficiency, and improve supply chain management across all ExtraPOS locations.
🛒
Slow Checkout Process
Long wait times and transaction errors frustrated customers and slowed down sales.
💼
Disjointed Operations
Lack of integration between departments caused inefficiencies and communication gaps.
🏭
Supply Chain
Delays
Inadequate real-time data access led to delays and inaccuracies in inventory management.
DESGIN FRAMEWORK & RESEARCH
DESGIN FRAMEWORK & RESEARCH
DESGIN FRAMEWORK & RESEARCH
Product Pillars and Framework
Product Pillars and Framework
Product Pillars and Framework
Product Pillars and Framework
For ExtraPOS, we utilized the Double Diamond Design Process within the Scrum framework. This combination allowed us to thoroughly explore and define the problem space, iteratively develop solutions, and deliver a scalable, user-centric system while remaining agile in our approach. Framework Structure
For ExtraPOS, we utilized the Double Diamond Design Process within the Scrum framework. This combination allowed us to thoroughly explore and define the problem space, iteratively develop solutions, and deliver a scalable, user-centric system while remaining agile in our approach. Framework Structure
For ExtraPOS, we utilized the Double Diamond Design Process within the Scrum framework. This combination allowed us to thoroughly explore and define the problem space, iteratively develop solutions, and deliver a scalable, user-centric system while remaining agile in our approach.
Framework Structure
For ExtraPOS, we utilized the Double Diamond Design Process within the Scrum framework. This combination allowed us to thoroughly explore and define the problem space, iteratively develop solutions, and deliver a scalable, user-centric system while remaining agile in our approach. Framework Structure
How did we perform our research?
How did we perform our research?
How did we perform our research?
How did we perform our research?
Very briefly, we aimed to uncover the strengths and weaknesses of our current systems at ExtraPOS. This included the checkout process, overall business operations, and supply chain management. Our goal was to understand how well these systems were performing and where improvements were needed. Here is an overview of our research plan and some key insights from the user interviews we conducted.
Very briefly, we aimed to uncover the strengths and weaknesses of our current systems at ExtraPOS. This included the checkout process, overall business operations, and supply chain management. Our goal was to understand how well these systems were performing and where improvements were needed. Here is an overview of our research plan and some key insights from the user interviews we conducted.
Very briefly, we aimed to uncover the strengths and weaknesses of our current systems at ExtraPOS. This included the checkout process, overall business operations, and supply chain management. Our goal was to understand how well these systems were performing and where improvements were needed. Here is an overview of our research plan and some key insights from the user interviews we conducted.
🤔 Questions & Planing
Our strategy was built on comprehensive competitive and qualitative research. It includes how we planned and conducted user interviews.
🤔 Questions & Planing
Our strategy was built on comprehensive competitive and qualitative research. It includes how we planned and conducted user interviews.
📝 Interviews
Conducted in-depth interviews. These interviews were designed to gather detailed insights into experiences and identify pain points.
📝 Interviews
Conducted in-depth interviews. These interviews were designed to gather detailed insights into experiences and identify pain points.
DATA ANALYSIS
DATA ANALYSIS
DATA ANALYSIS
Uncovering user needs: From feedback to AI
Uncovering user needs: From feedback to AI
Uncovering user needs: From feedback to AI
Uncovering user needs: From feedback to AI
While we had some initial feedback from cashiers, store managers, and supply chain personnel, it lacked the depth and context necessary to drive meaningful design decisions. However, we were already conducting detailed user interviews and analyzing data to build a comprehensive understanding of our users’ needs and operational challenges.
While we had some initial feedback from cashiers, store managers, and supply chain personnel, it lacked the depth and context necessary to drive meaningful design decisions. However, we were already conducting detailed user interviews and analyzing data to build a comprehensive understanding of our users’ needs and operational challenges.
While we had some initial feedback from cashiers, store managers, and supply chain personnel, it lacked the depth and context necessary to drive meaningful design decisions. However, we were already conducting detailed user interviews and analyzing data to build a comprehensive understanding of our users’ needs and operational challenges.
This Collaborative approach allowed us to:
• Gain Deeper Insights: By asking the right questions and closely observing user behavior, we uncovered key pain points ranged from long checkout times and system inefficiencies to the need for real-time supply chain data access.
• Foster Shared Understanding: Witnessing user challenges firsthand created a shared understanding among stakeholders, ensuring that everyone was aligned on the commitment.
Addressing Limitations:
To ensure success, we:
• Maintained competitive edge with customizable solutions.
• Stayed within time and budget constraints.
• Focused on cost reduction and operational efficiency.
IDEATION & WIREFRAMING
IDEATION & WIREFRAMING
IDEATION & WIREFRAMING
Low-Fed Designs
Low-Fed Designs
Low-Fed Designs
Low-Fed Designs
During the Develop phase, we created low-fidelity wireframes to map out the essential structure and functionality of the ExtraPOS systems. These early designs focused on layout, navigation, and key user interactions, allowing us to validate concepts before diving into detailed design work.
During the Develop phase, we created low-fidelity wireframes to map out the essential structure and functionality of the ExtraPOS systems. These early designs focused on layout, navigation, and key user interactions, allowing us to validate concepts before diving into detailed design work.
During the Develop phase, we created low-fidelity wireframes to map out the essential structure and functionality of the ExtraPOS systems. These early designs focused on layout, navigation, and key user interactions, allowing us to validate concepts before diving into detailed design work.
POSSIBLE SOLUTIONS
POSSIBLE SOLUTIONS
POSSIBLE SOLUTIONS
The below are the solutions that has been designed & developed.
The below are the solutions that has been designed & developed.
POS Systems
This is a point of sales system which has direct impact on the sales and also customer interactions.
This is a point of sales system which has direct impact on the sales and also customer interactions.
Mobile App(MVP)
To verify new entries into the system and also flexibility.
To verify new entries into the system and also flexibility.
ERP Web System
This streamlines business operations, making everything run smoother and helping manage all business tasks.
This streamlines business operations, making everything run smoother and helping manage all business tasks.
HI-FI DESIGNS
HI-FI DESIGNS
HI-FI DESIGNS
All together 200+ screens designed & developed!
All together 200+ screens designed & developed!
All together 200+ screens designed & developed!
All together 200+ screens designed & developed!
From POS (Point of Sales) interfaces to ERP dashboards, each screen was crafted to deliver a seamless and intuitive user experience, tailored for efficiency and scalability.
From POS (Point of Sales) interfaces to ERP dashboards, each screen was crafted to deliver a seamless and intuitive user experience, tailored for efficiency and scalability.
From POS (Point of Sales) interfaces to ERP dashboards, each screen was crafted to deliver a seamless and intuitive user experience, tailored for efficiency and scalability.
IMPACT
165000lines
sales recorded transactions per line in a day.
2.65 million trans.
2.65 million trans.
2.65 million trans.
Sale transaction vol. recorded in a month.
One of the top metric recorded in real time. Despite the high transaction volumes, the system has consistently performed without issues.
Sale transaction vol. recorded in a month.
One of the top metric recorded in real time. Despite the high transaction volumes, the system has consistently performed without issues.
40%
increase checkout speed by reducing avg. transaction time from 2.5 secs to 1.5 secs per item.
30%
improvement in operational efficiency through process automation and integration.
40%
reduction in task completion time for supply chain personnel.
LEARNINGS
LEARNINGS
LEARNINGS
Looking Back…
Looking Back…
Looking Back…
Looking Back…
Through this project, I gained valuable insights into how supply chains and POS systems work, particularly in managing sale transaction lines and ensuring accountability. I also learned about key features such as virtual stations, multiple payment methods, and custom layouts.
This experience was special as it taught me how to implement a comprehensive product development plan, ensuring alignment and clarity for everyone involved in the project. I’m excited to continue this journey and apply these learnings to future projects. This project not only enhanced Extra Supermarket’s operations but also reinforced the value of UX design in creating impactful, user-friendly solutions.
Through this project, I gained valuable insights into how supply chains and POS systems work, particularly in managing sale transaction lines and ensuring accountability. I also learned about key features such as virtual stations, multiple payment methods, and custom layouts.
This experience was special as it taught me how to implement a comprehensive product development plan, ensuring alignment and clarity for everyone involved in the project. I’m excited to continue this journey and apply these learnings to future projects. This project not only enhanced Extra Supermarket’s operations but also reinforced the value of UX design in creating impactful, user-friendly solutions.
Through this project, I gained valuable insights into how supply chains and POS systems work, particularly in managing sale transaction lines and ensuring accountability. I also learned about key features such as virtual stations, multiple payment methods, and custom layouts.
This experience was special as it taught me how to implement a comprehensive product development plan, ensuring alignment and clarity for everyone involved in the project. I’m excited to continue this journey and apply these learnings to future projects. This project not only enhanced Extra Supermarket’s operations but also reinforced the value of UX design in creating impactful, user-friendly solutions.
Let's be in touch!
I'm eager to bring your ideas to life. Let's create something exceptional together!
Let's be in touch!
I'm eager to bring your ideas to life. Let's create something exceptional together!
Let's be in touch!
I'm eager to bring your ideas to life. Let's create something exceptional together!